1. How do I navigate through this site?
2. How can I see a better picture of the item I am interested in?
3. Are prices in US dollars?
4. Are my online orders completely secure?
5. If I don't like my order, can I return it?  What is the return policy?
6. How do I add an item to my shopping cart?
7. What if I would prefer to send a check or money order?
8. What if I would prefer to order over the phone?
9. Do you offer a print catalog?
10. How soon will my order ship?
11. How can our prices be so low?
12. How do coupons and special offers work?
13. How much do you charge for shipping?
14. What is your privacy policy?

1. How do I navigate through this site?
Use the pull down menu at the top of each page to select the item category you would like to view.  Then press the GO! button next to the pull down menu.  You can also go directly to the Home Page, Checkout Page, Help Page, or the Contact Us page by clicking on those options in the title logo.

2. How can I see a better picture of the item I am interested in?
You can click on any item to view an enlarged image of that particular item.

3. Are prices in US dollars?
Yes, all of our prices are shown in US dollars.

4. Are my online orders completely secure?
Safe-Shopping Guarantee
We use SSL (Secure Sockets Layer) encryption technologies, the online industry standard, to ensure that your credit card and personal information cannot be intercepted during the ordering process.

Bridaltips is certified by VeriSign, an independent web-security company whose certification guarantees that all the data you or your guests exchange with our site, such as credit card numbers, names, addresses and phone numbers are protected from interception and tampering.

And though submitting your credit card and personal information to us  over the Internet is completely safe, we understand that some people may still be hesitant to transmit their credit card information online. No problem! You can easily purchase from Bridaltips by calling 800-975-7571 and ordering by phone.

5. If I don't like my order, can I return it?  What is the return policy?
Most of our items carry a 30 day satisfaction guarantee.  Please read our return policy:

RETURN POLICY
Our products are 100% satisfaction guaranteed for 30 days*.  If you are not completely satisfied with your order just call us for a return number and we will credit back to you the purchase price immediately upon your authorized return.  Shipping charges will not be refunded and return shipping is the customers responsibility unless the return is due to our error.

* No returns on personalized items, film products(cameras), opened software, or opened candy.

No Returns will be accepted without a return authorization.  Please call between 9am to 6pm PST to recieve a return authorization.

Absolutely no returns after 30 days.

6. How do I add an item to my shopping cart?
Our ordering system is a shopping cart based system. This means that when you see a product you would like to purchase, you click the button next to it.

This adds it to your virtual shopping cart. You can view your cart contents or remove items at any time by selecting check out from the menu. When you are ready to order, you simply "Check Out" by entering your name and payment information on our secure order form. This streamlined system saves you the trouble of remembering product numbers and entering them into a cumbersome order form.

7. What if I would prefer to send a check or money order?
Currently we are only able to accept orders paid by credit or debit card.

8. What if I would prefer to order over the phone?
No Problem! We have operators standing by to take your phone orders. You may call the toll free number 800-975-7571 Monday - Friday, 6:00am to 5:00pm Pacific Standard Time (Monday - Friday, 9:00am to 8:00pm Eastern Standard Time). If you are outside the US or Canada you will need to dial 530-242-1621.

9. Do you offer a print catalog?
No, we are entirely an online catalog.  We do not have any print supplements to send to you.

10. How soon will my order ship?
Items generally leave our warehouse within 3 to 5 business days, beginning the day after you place an order. Some personalized items will take longer. (Please see the personalization page of each product for specific processing times.) Our standard shipping method is UPS Ground. Generally, orders take between 5 to 10 business days for delivery, after your package leaves our warehouse. Rush delivery options are available for an additional fee, please call for details.

11. How can our prices be so low?
This is a very commonly asked question. One answer is: We use the same products that the big brand name retail lines use, but we don't re-package them in expensive fancy packaging! Our products are delivered in the plain packaging straight from the factory. Another reason is that our markup is MUCH lower than the other retail stores. We know that weddings are expensive enough as it is, we are pleased to help supply you accessories at affordable prices!

12. How do coupons and special offers work?
Coupons and special offers may be used by adding them to your shopping cart when available.  Only one coupon per customer.  Special offers may not be combined.

13. How much do you charge for shipping?
Our shipping costs are based on the weight of your package. The customer will be responsible for any import fees or duty on international shipments.

14. What is your Privacy Policy?
Privacy Guarantee
We are committed to ensuring and protecting your privacy. The information you provide during purchasing is kept private—we do not sell or exchange names or any other information about our online customers with third parties.